Dutch Operations & Customer Support Specialist

Cross Border Talents; Cascais; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Competitive compensation (up to €1,139

€1,464 max monthly gross

Productivity bonus up to €80/month

Health insurance from day one

Accommodation assistance and relocaion

Job summary

Cross Border Talents is seeking an Operations Customer Expert to support the Dutch market across multiple channels. You will assist users with account inquiries, billing, and service issues while delivering a seamless digital experience.

The role offers a 40-hour workweek, an uncertain-term contract initially for 12 months with potential for permanent employment after two years, 22 paid vacation days, and relocation assistance including accommodation options.

Qualifications

• Fluent/Native level in Dutch, with good proficiency in English.
• Strong communication, empathy, and problem-solving skills with a focus on delivering a seamless digital experience.
• Tech-savvy and quick to learn new tools, processes, and software programs.
• Adaptable with a positive attitude in a structured operational environment.

Responsibilities

• Handle user inquiries and provide support regarding account management, service membership agreements, and contractual changes.
• Clarify toll collection services, HAD services, and provide updates regarding service disruptions.
• Help customers check billing extracts and provide clear explanations.
• Manage complaints, address infraction-related queries, and provide status updates on ongoing requests.

Skills

Dutch language

English proficiency

Customer support

Problem-solving

Empathy

Structured workflow

Job description

Cross Border Talents is seeking an Operations Customer Expert to support the Dutch market across multiple channels. You will assist users with account inquiries, billing, and service issues while delivering a seamless digital experience.

The role offers a 40-hour workweek, an uncertain-term contract initially for 12 months with potential for permanent employment after two years, 22 paid vacation days, and relocation assistance including accommodation options.