Dutch-Speaking Team Leader — Lisbon (On-site)

Cross Border Talents; Loures; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

International environment

Career development

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Dutch-speaking Team Leader to inspire, coach, and develop a high-performing customer experience team in a fast-paced, international environment.

You will lead by example, provide coaching and feedback, monitor KPIs, and implement improvement plans to achieve operational and quality targets while fostering a positive, collaborative culture.

Fluent Dutch (C1/C2), good English (B2), leadership experience, and on-site work in Lisbon are required.

Qualifications

• Fluent Dutch (C1/C2) required.
• English proficiency at least B2.
• Experience in Team Leader, Supervisor, or similar management role.
• Strong communication and people-management skills.
• Results-driven mindset with passion for developing others.
• Must currently be based in Lisbon, Portugal.

Responsibilities

• Lead, motivate, and develop a team to achieve operational and quality targets.
• Coach, mentor, and provide continuous feedback.
• Monitor KPIs and implement improvement plans as needed.
• Create a positive, collaborative, and engaging team culture.
• Support employee development and career growth.
• Ensure the delivery of an outstanding customer experience.

Skills

Dutch language proficiency

English proficiency

Team leadership experience

People management

Results oriented

Lisbon resident

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a Dutch-speaking Team Leader to inspire, coach, and develop a high-performing customer experience team in a fast-paced, international environment.

You will lead by example, provide coaching and feedback, monitor KPIs, and implement improvement plans to achieve operational and quality targets while fostering a positive, collaborative culture.

Fluent Dutch (C1/C2), good English (B2), leadership experience, and on-site work in Lisbon are required.