Flemish speaking Customer Support Advisor

The lemon Consulting; Lisboa; Presencial; EUR 30 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

International project

Competitive salary

Onboarding & training

Career development

Multicultural environment

Resumo da oferta

The lemon Consulting in Lisbon, Portugal is seeking a Technical Support Team Leader who will coach and develop a team of Technical Support Advisors while ensuring service excellence and achieving operational KPIs.

You will lead, motivate, and coach the team, monitor performance to hit KPIs, conduct regular coaching and performance reviews, and escalate complex technical issues. Join a dynamic, multicultural environment with opportunities for growth.

Qualificações

• Native or fluent Dutch/Flemish (C1/C2).
• Good command of English.
• Minimum 2 years of experience as a Team Leader in a Technical Support environment.
• Strong leadership, coaching, and people management skills.
• Excellent communication and problem-solving abilities.
• Experience working in a KPI-driven environment.

Responsabilidades

• Leading, motivating, and coaching a team of Technical Support Advisors;
• Monitoring team performance and ensuring KPIs and quality targets are achieved;
• Conducting regular one-to-one meetings, coaching sessions, and performance reviews;
• Supporting the team with complex technical escalations;
• Collaborating with Operations, Quality, and Training teams to drive continuous improvement;
• Creating a positive, customer-focused, and high-performing team environment.

Conhecimentos

Dutch/Flemish (C1/C2)

English (Good)

Team leadership

Coaching

People management

Communication

Problem solving

KPI-driven

Descrição da oferta de emprego

We're looking for a Dutch/Flemish-speaking Team Leader to join an exciting international project based in Lisbon, Portugal. If you're passionate about leading people, driving performance, and delivering exceptional technical support, we'd love to hear from you!

Your role:

As a Technical Support Team Leader, you will be responsible for leading, coaching, and developing a team of Technical Support Advisors while ensuring service excellence and achieving operational KPIs.

Your main responsibilities include:

• Leading, motivating, and coaching a team of Technical Support Advisors;
• Monitoring team performance and ensuring KPIs and quality targets are achieved;
• Conducting regular one-to-one meetings, coaching sessions, and performance reviews;
• Supporting the team with complex technical escalations;
• Collaborating with Operations, Quality, and Training teams to drive continuous improvement;
• Creating a positive, customer-focused, and high-performing team environment.

What we’re looking for:

• Native or fluent Dutch/Flemish (C1/C2);
• Good command of English;
• Minimum 2 years of experience as a Team Leader in a Technical Support environment;
• Strong leadership, coaching, and people management skills;
• Excellent communication and problem-solving abilities;
• Experience working in a KPI-driven environment.

What we offer:

• Opportunity to join a growing international project;
• Competitive salary and benefits package;
• Paid onboarding and continuous training;
• Career development opportunities;
• Dynamic and multicultural work environment