Dutch English Technical Customer Service Support

CB Talents SP; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonus system

Structured training and onboarding support

Career development opportunities

Supportive multicultural team culture

Job summary

CB Talents SP is hiring a Technical Customer Service Specialist in Lisbon. The role emphasizes providing technical and customer support in a structured, multicultural environment. You will handle inquiries via phone, email, and chat in Dutch and English, ensuring customer satisfaction and prompt issue resolution.

The ideal candidate must possess strong communication skills and a customer-focused mindset. The position offers competitive salary, performance bonuses, and career development opportunities within an international team.

Qualifications

• Fluent in Dutch and English, both spoken and written.
• Strong problem-solving abilities and communication skills.
• Previous experience in customer service or technical support is an advantage.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide technical and customer support for product issues.
• Troubleshoot and resolve user issues efficiently.

Skills

Dutch communication skills

English communication skills

Problem-solving skills

Customer-focused mindset

Job description

We are currently hiring a Technical Customer Service Specialist to join an international support team based in Lisbon. This role focuses on providing both technical and customer support, ensuring users receive timely, accurate, and professional assistance.

This position offers the opportunity to work in a structured and multicultural environment supporting global customers while building technical troubleshooting and service skills.

What You Will Do

• Handle customer inquiries via phone, email, and chat in Dutch and English
• Provide technical and customer support for product or service-related issues
• Troubleshoot and resolve user issues efficiently
• Escalate complex cases to relevant technical teams when required
• Accurately log and update customer interactions in internal systems
• Ensure high standards of customer satisfaction and service quality

Requirements

• Dutch and English communication skills required
• Must be currently based in Lisbon, Portugal
• Strong problem-solving and communication skills
• Customer-focused mindset with technical interest or aptitude
• Ability to work in a structured support environment
• Previous experience in customer service or technical support is an advantage but not mandatory

What We Offer

• Competitive salary package
• Performance-based bonus system
• Structured training and onboarding support
• Career development opportunities in an international environment
• Supportive and multicultural team culture

If you are interested in building your career in technical customer support within an international team based in Lisbon, we would like to hear from you.