Team Lead Dutch/Flemish – Lisbon, Growth & Impact

Cross Border Talents; Lisboa; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents in Lisbon is seeking a Team Leader to manage a Dutch- or Flemish-speaking customer service team. You will coach, motivate and develop agents while driving performance and meeting targets.

You must be fluent/native in Dutch or Flemish plus English, have prior team leadership experience, and already reside in Lisbon with EU work authorization. This on-site role offers real responsibility in an international CX company.

Competenze

• Fluent or native Dutch or Flemish, and fluent English.
• Experience leading a team or coaching others (customer service experience is a plus).
• Already living in Lisbon, with EU work authorisation.

Mansioni

• Lead, motivate and coach a team of Dutch- or Flemish-speaking agents.
• Track team performance and help everyone hit their targets.
• Support the team with complex cases and escalations.
• Be the link between your team and management.

Conoscenze

Team leadership

Coaching

Dutch language

English language

Descrizione del lavoro

Cross Border Talents in Lisbon is seeking a Team Leader to manage a Dutch- or Flemish-speaking customer service team. You will coach, motivate and develop agents while driving performance and meeting targets.

You must be fluent/native in Dutch or Flemish plus English, have prior team leadership experience, and already reside in Lisbon with EU work authorization. This on-site role offers real responsibility in an international CX company.