Dutch Customer Specialist — Travel Support & Solutions

Cross Border Talents; Lisboa; Sur place; EUR 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Health & Life Insurance

Relocation support

Onsite work

Résumé du poste

Cross Border Talents is hiring a Customer Specialist to assist customers with inquiries across orders, accounts, products and services. You’ll engage via phone, email, live chat, and other digital channels to deliver tailored solutions and ensure a positive customer experience.

The ideal candidate is fluent in Dutch and English, holds EU citizenship or Portuguese residence, and shows strong communication and problem-solving skills.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residence permit
• Excellent verbal and written communication skills
• Strong analytical thinking and a practical approach to finding solutions
• Customer-oriented, proactive, organised, detail-focused, and willing to learn
• Motivation to develop professionally within the Travel industry

Responsabilités

• Handle inquiries related to orders, shipping and deliveries, payments, account management, products, and available services
• Understand customer concerns and recommend suitable solutions based on their needs
• Address complaints and challenging situations with patience and professionalism
• Assist customers in navigating relevant systems, processes, products, and service options
• Record customer interactions, requests, and outcomes accurately in internal databases and support tools
• Coordinate with other departments to investigate issues and resolve requests that require additional assistance
• Identify recurring customer concerns and communicate feedback to help improve service quality and internal processes
• Stay informed about product updates, service offerings, operational procedures, and company policies through regular training and ongoing development

Connaissances

Dutch (C1/C2)

English (B2)

Description du poste

Cross Border Talents is hiring a Customer Specialist to assist customers with inquiries across orders, accounts, products and services. You’ll engage via phone, email, live chat, and other digital channels to deliver tailored solutions and ensure a positive customer experience.

The ideal candidate is fluent in Dutch and English, holds EU citizenship or Portuguese residence, and shows strong communication and problem-solving skills.