Remote Dutch Customer Specialist — Travel Support Expert

Cross Border Talents; Lisboa; À distance; EUR 22 000 - 36 000; Plein temps

Avantages offerts par ce poste

Meal Allowance

Health and Life Insurance

Remote Work

Relocation Package

Résumé du poste

Cross Border Talents is hiring a Dutch Customer Specialist in Portugal. You will communicate with users via email, chat, phone, and social media to resolve account access, billing queries, and technical issues.

A focus on empathetic, professional, and proactive support across the customer journey is essential. In this remote role, you will collaborate with cross-functional teams to improve service quality and participate in relocate-friendly programs.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2)
• Strong analytical, creative, and communication abilities
• EU citizenship or valid Portuguese residency is required

Responsabilités

• Provide prompt and professional assistance across multiple communication channels
• Support users with account setup, password resets, billing inquiries, and identity verification
• Diagnose and resolve technical issues while keeping customers informed throughout the process
• Maintain a positive, solution-oriented approach in every interaction
• Accurately record and manage cases in line with internal procedures and guidelines
• Work closely with cross-functional teams to improve service quality and efficiency
• Share insights and suggestions to enhance customer experience and overall support performance

Connaissances

Dutch language fluency

English language proficiency

Analytical thinking

Creative thinking

Communication skills

Description du poste

Cross Border Talents is hiring a Dutch Customer Specialist in Portugal. You will communicate with users via email, chat, phone, and social media to resolve account access, billing queries, and technical issues.

A focus on empathetic, professional, and proactive support across the customer journey is essential. In this remote role, you will collaborate with cross-functional teams to improve service quality and participate in relocate-friendly programs.