Dutch E‑Commerce Customer Specialist — Growth & Support

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Attractive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Job summary

Cross Border Talents is seeking a Customer Specialist for an E-Commerce project in Portugal. You will be the main contact for online shoppers, handling questions about products, orders, payments, deliveries, returns, and account-related requests to ensure fast, accurate support.

Join a dynamic team, stay updated with products and platform features, and work onsite in Lisbon. The role requires fluent Dutch and English, EU citizenship or Portuguese residency, and a proactive, detail-oriented

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, eager to learn and grow in CS.

Responsibilities

• Provide friendly, professional, and efficient customer support via phone, email, live chat, and other channels.
• Assist customers with product inquiries, online orders, order modifications, cancellations, and account-related requests.
• Provide accurate information about products, prices, promotions, payment methods, delivery options, and return policies.
• Support customers with order tracking, delivery issues, returns, refunds, and exchanges.
• Identify customer needs and provide clear, practical, and effective solutions.
• Handle customer concerns professionally while maintaining high standards of customer satisfaction.
• Accurately document customer interactions, requests, actions, and resolutions in internal systems.
• Escalate complex, urgent, or sensitive cases to appropriate teams per procedures.
• Collaborate with logistics, payments, and order management teams to resolve issues.
• Meet KPIs related to customer satisfaction, response times, productivity, service quality, and resolution rates.
• Stay up to date with products, platform features, promotions, policies, and e-commerce procedures through training.

Skills

Analytical skills

Creative thinking

Communication

Job description

Cross Border Talents is seeking a Customer Specialist for an E-Commerce project in Portugal. You will be the main contact for online shoppers, handling questions about products, orders, payments, deliveries, returns, and account-related requests to ensure fast, accurate support.

Join a dynamic team, stay updated with products and platform features, and work onsite in Lisbon. The role requires fluent Dutch and English, EU citizenship or Portuguese residency, and a proactive, detail-oriented