Dutch Customer Specialist, Lisbon — Growth & Perks

Cross Border Talents; Barreiro; Presencial; EUR 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Health and Life Insurance

Onsite Work

Relocation Package

Competitive salary

Resumo da oferta

Cross Border Talents is seeking a Dutch-speaking Customer Specialist in Lisbon to provide multichannel support for users, resolve account and billing issues, and troubleshoot technical questions. You will document cases and interact with internal teams to improve service quality.

The role suits empathetic, proactive communicators aiming to grow in the travel sector. Ideal candidates speak Dutch (C1/C2) and English (B2) with EU citizenship or Portuguese residency.

Qualificações

• Fluent in Dutch (C1/C2) and English (B2)
• Strong analytical, creative, and communication abilities
• EU citizenship or Portuguese residency required

Responsabilidades

• Deliver professional and timely support across various communication platforms
• Assist customers with account setup, password recovery, billing inquiries, and identity verification processes
• Troubleshoot technical problems and provide clear updates throughout the resolution process
• Maintain a positive and customer-focused approach during all interactions
• Accurately document and manage customer cases according to internal procedures
• Collaborate with internal departments to improve support quality and service efficiency
• Provide feedback to help enhance the overall customer experience

Conhecimentos

Dutch proficiency

English proficiency

Analytical skills

Communication skills

Descrição da oferta de emprego

Cross Border Talents is seeking a Dutch-speaking Customer Specialist in Lisbon to provide multichannel support for users, resolve account and billing issues, and troubleshoot technical questions. You will document cases and interact with internal teams to improve service quality.

The role suits empathetic, proactive communicators aiming to grow in the travel sector. Ideal candidates speak Dutch (C1/C2) and English (B2) with EU citizenship or Portuguese residency.