Remote Dutch-Speaking Customer Support Specialist

Cross Border Talents; Lisboa; Remote; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Relocation assistance (possible)

Remote work

Job summary

Cross Border Talents is seeking a Dutch-speaking Customer Support Agent to join its international team from a remote base in Portugal. The role requires handling Dutch and English inquiries related to an online payments platform, assisting with transactions, and guiding users through account information.

The position operates Monday to Friday, with standard business hours, and relocation support may be available for eligible candidates relocating to Portugal.

Qualifications

• Fluent Dutch and English in speaking and writing.
• Strong communication, negotiation and problem-solving abilities.

Responsibilities

• Handle customer inquiries via phone and written channels.
• Assist customers with payments and account-related questions.
• Explain processes, products and features to customers.
• Investigate and resolve payment-related inquiries.
• Document interactions and update customer records accurately.
• Identify needs and route complex cases to the right teams.

Skills

Communication

Negotiation

Problem solving

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Cross Border Talents is seeking a Dutch-speaking Customer Support Agent to join its international team from a remote base in Portugal. The role requires handling Dutch and English inquiries related to an online payments platform, assisting with transactions, and guiding users through account information.

The position operates Monday to Friday, with standard business hours, and relocation support may be available for eligible candidates relocating to Portugal.