Dutch Customer Specialist — Remote Support & Relocation

Cross Border Talents; Portugal; Teletrabalho; EUR 28 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Health and Life Insurance

Remote Work

Relocation Package

Competitive Salary

Resumo da oferta

Cross Border Talents in Portugal is seeking a Dutch Customer Specialist to support users across email, chat, phone and social media from a home-based setup. You will handle account setup, billing inquiries, and technical issues to ensure smooth customer journeys.

Fluency in Dutch (C1/C2) and English (B2) is required, with a proactive, solution-focused mindset. The role offers remote work, relocation support, and a competitive compensation package.

Qualificações

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.

Responsabilidades

• Provide timely and professional support across multiple channels.
• Assist users with account setup, billing queries, and verification processes.
• Troubleshoot and resolve technical issues while keeping customers informed.
• Maintain a positive, solution-focused approach in all interactions.
• Accurately log and manage cases according to internal guidelines.
• Collaborate with different teams to improve service quality and efficiency.
• Contribute ideas and feedback to enhance the overall customer experience.

Conhecimentos

Dutch language (C1/C2)

English language (B2)

Analytical skills

Creative thinking

Communication skills

Descrição da oferta de emprego

Cross Border Talents in Portugal is seeking a Dutch Customer Specialist to support users across email, chat, phone and social media from a home-based setup. You will handle account setup, billing inquiries, and technical issues to ensure smooth customer journeys.

Fluency in Dutch (C1/C2) and English (B2) is required, with a proactive, solution-focused mindset. The role offers remote work, relocation support, and a competitive compensation package.