Dutch Customer Specialist — Remote Support & Relocation

Cross Border Talents; Portugal; Remote; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Remote Work

Relocation Package

Competitive Salary

Job summary

Cross Border Talents in Portugal is seeking a Dutch Customer Specialist to support users across email, chat, phone and social media from a home-based setup. You will handle account setup, billing inquiries, and technical issues to ensure smooth customer journeys.

Fluency in Dutch (C1/C2) and English (B2) is required, with a proactive, solution-focused mindset. The role offers remote work, relocation support, and a competitive compensation package.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Provide timely and professional support across multiple channels.
• Assist users with account setup, billing queries, and verification processes.
• Troubleshoot and resolve technical issues while keeping customers informed.
• Maintain a positive, solution-focused approach in all interactions.
• Accurately log and manage cases according to internal guidelines.
• Collaborate with different teams to improve service quality and efficiency.
• Contribute ideas and feedback to enhance the overall customer experience.

Skills

Dutch language (C1/C2)

English language (B2)

Analytical skills

Creative thinking

Communication skills

Job description

Cross Border Talents in Portugal is seeking a Dutch Customer Specialist to support users across email, chat, phone and social media from a home-based setup. You will handle account setup, billing inquiries, and technical issues to ensure smooth customer journeys.

Fluency in Dutch (C1/C2) and English (B2) is required, with a proactive, solution-focused mindset. The role offers remote work, relocation support, and a competitive compensation package.