Remote Dutch Customer Specialist: Support & Solutions

Cross Border Talents; Braga; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Remote Work

Relocation Package

Job summary

Cross Border Talents, located in Braga, Portugal, seeks a Customer Specialist who will act as the main point of contact for users, providing assistance via email, chat, phone, and social media. The ideal candidate will have strong empathy and communication skills.

Responsibilities include assisting users with account access, billing questions, and troubleshooting technical issues. Candidates should be fluent in Dutch and English, with a proactive mindset and a passion for customer service.

Offers include competitive salary, meal allowance, health insurance, and the option for remote work.

Qualifications

• Fluent in Dutch (C1/C2 level) and English (B2 level).
• EU citizenship or valid Portuguese residency card required.
• Professional, detail-oriented, proactive mindset.

Responsibilities

• Provide prompt and professional assistance via various communication channels.
• Support users with account setup and billing inquiries.
• Diagnose and resolve technical issues while keeping customers informed.

Skills

Strong analytical skills

Creative abilities

Strong communication skills

Job description

Cross Border Talents, located in Braga, Portugal, seeks a Customer Specialist who will act as the main point of contact for users, providing assistance via email, chat, phone, and social media. The ideal candidate will have strong empathy and communication skills.

Responsibilities include assisting users with account access, billing questions, and troubleshooting technical issues. Candidates should be fluent in Dutch and English, with a proactive mindset and a passion for customer service.

Offers include competitive salary, meal allowance, health insurance, and the option for remote work.