Dutch Customer Success Specialist - Fully Remote (Portugal)

Cross Border Talents; Porto; Remote; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Performance bonus

Meal allowance

Transportation allowance

Competitive salary

Job summary

Cross Border Talents is seeking a Dutch Customer Success Specialist to join a fully remote team in Portugal. You will support clients via phone, chat, email and social media, handling account, technical and financial questions while acting as a trusted advisor in the sports sector.

Qualifications include fluency in Dutch (C2), EU citizenship or Portuguese residency, and 0–1 year in customer support. A growth mindset and strong communication skills are required.

Qualifications

• Fluent in Dutch (C2 level).
• EU Citizenship or Portuguese Residency Card.
• 0-1 year experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsibilities

• Deliver support via phone, live chat, email, and social media.
• Address issues such as account setup, verification, login, financial matters, and technical challenges.
• Serve as a trusted advisor to customers within the sports industry.
• Respond promptly to customer inquiries, complaints, and feedback.
• Foster strong customer relationships through clear, open communication.
• Uphold high standards of service in line with company policies.
• Provide insights and suggestions to refine processes and improve service quality.

Skills

Dutch (C2)

Leadership

Analytical skills

Communication skills

Job description

Cross Border Talents is seeking a Dutch Customer Success Specialist to join a fully remote team in Portugal. You will support clients via phone, chat, email and social media, handling account, technical and financial questions while acting as a trusted advisor in the sports sector.

Qualifications include fluency in Dutch (C2), EU citizenship or Portuguese residency, and 0–1 year in customer support. A growth mindset and strong communication skills are required.