Dutch Customer Specialist - Lisbon (Coffee Brand)

Cross Border Talents; Sintra; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Performance bonus

Meal allowance

Health & Life Insurance

Onsite work

Professional development

Job summary

Cross Border Talents is seeking a Customer Specialist to support customers of a well-known coffee brand. You will handle inquiries by phone, email, live chat, and other channels, delivering accurate information and practical solutions throughout the customer journey.

The role requires fluent Dutch (C1/C2) and English (B2), and EU citizenship or Portuguese residency. You will work onsite in Portugal, meet KPIs, and participate in ongoing training to stay informed about products and policies.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2 level).
• EU citizenship or valid Portuguese residency card is required.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Provide friendly, professional, and efficient customer support through phone, email, live chat, and other communication channels.
• Respond to customer inquiries about coffee products, orders, deliveries, payments, and general product or service information.
• Understand customer needs and provide accurate, timely, and effective solutions.
• Guide customers through ordering processes, product information, and relevant services.
• Handle customer concerns, complaints, and product-related issues with professionalism and a solution-oriented approach.
• Record customer interactions, requests, and resolutions accurately in internal systems.
• Refer complex or exceptional cases to the appropriate departments when necessary.
• Collaborate with internal teams to investigate customer concerns and ensure timely resolution.
• Meet established KPIs related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about coffee products, brand offerings, company policies, and customer service procedures through ongoing training and development.

Skills

Dutch (C1/C2)

English (B2)

Communication skills

Analytical thinking

Job description

Cross Border Talents is seeking a Customer Specialist to support customers of a well-known coffee brand. You will handle inquiries by phone, email, live chat, and other channels, delivering accurate information and practical solutions throughout the customer journey.

The role requires fluent Dutch (C1/C2) and English (B2), and EU citizenship or Portuguese residency. You will work onsite in Portugal, meet KPIs, and participate in ongoing training to stay informed about products and policies.