Dutch Coffee Brand: Customer Support Specialist

Cross Border Talents; Corroios; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Performance bonus

Meal allowance

Health & life insurance

Onsite work

Professional development

Job summary

Cross Border Talents in Portugal is seeking a Customer Specialist to handle inquiries about coffee products, orders, deliveries, payments, and services. You will support customers via phone, email, live chat, and other channels, ensuring accurate information and timely solutions throughout their journey.

The role requires fluency in Dutch and English, EU or Portuguese residency, and a proactive, detail-oriented mindset to meet KPIs. Onsite work with competitive compensation is offered.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn in CS.

Responsibilities

• Provide friendly, professional, and efficient customer support through phone, email, live chat, and other communication channels.
• Respond to customer inquiries about coffee products, orders, deliveries, payments, and general product or service information.
• Understand customer needs and provide accurate, timely, and effective solutions.
• Guide customers through ordering processes, product information, and relevant services.
• Handle customer concerns, complaints, and product-related issues with professionalism and a solution-oriented approach.
• Record customer interactions, requests, and resolutions accurately in internal systems.
• Refer complex or exceptional cases to the appropriate departments when necessary.
• Collaborate with internal teams to investigate customer concerns and ensure timely resolution.
• Meet established KPIs related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about coffee products, brand offerings, company policies, and customer service procedures through ongoing training and development.

Skills

Analytical skills

Creative thinking

Communication skills

Job description

Cross Border Talents in Portugal is seeking a Customer Specialist to handle inquiries about coffee products, orders, deliveries, payments, and services. You will support customers via phone, email, live chat, and other channels, ensuring accurate information and timely solutions throughout their journey.

The role requires fluency in Dutch and English, EU or Portuguese residency, and a proactive, detail-oriented mindset to meet KPIs. Onsite work with competitive compensation is offered.