Dutch Coffee Brand Customer Specialist (In-Office)

Cross Border Talents; Almada; On-site; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Meal allowance

Health & Life Insurance

Onsite work

Professional development

Job summary

Cross Border Talents is seeking a Customer Specialist in Portugal (Setúbal/Almada) to support an international coffee brand. You will handle inquiries via phone, email, live chat, and help customers with orders, payments, and services. Fluency in Dutch (C1/C2) and English (B2) is required, along with EU citizenship or Portuguese residency.

Strong communication and problem-solving skills are essential. This onsite role offers competitive compensation, language and performance bonuses, meal

Qualifications

• Dutch language Proficiency (C1/C2) and English (B2) required.
• Strong communication and problem-solving skills beneficial.
• EU citizenship or Portuguese residency required.

Responsibilities

• Provide friendly, professional customer support via phone, email, live chat, and other channels.
• Assist customers with inquiries about products, orders, deliveries, payments, and services.
• Document interactions and resolutions in internal systems; escalate complex cases as needed.
• Guide customers through ordering processes and product information with accuracy and timeliness.
• Meet KPIs related to customer satisfaction, service quality, and response times.

Skills

Dutch language

English language

communication

problem solving

Job description

Cross Border Talents is seeking a Customer Specialist in Portugal (Setúbal/Almada) to support an international coffee brand. You will handle inquiries via phone, email, live chat, and help customers with orders, payments, and services. Fluency in Dutch (C1/C2) and English (B2) is required, along with EU citizenship or Portuguese residency.

Strong communication and problem-solving skills are essential. This onsite role offers competitive compensation, language and performance bonuses, meal