Dutch Customer Specialist — Coffee Brand Support

Cross Border Talents; Sintra; On-site; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Competitive Salary

Language Bonus

Performance Bonus

Meal Allowance

Health & Life Insurance

Onsite Work

Professional Development

Job summary

Cross Border Talents is seeking a Customer Specialist for an international coffee brand. You will assist customers with product and order inquiries via phone, email, live chat, and other channels, ensuring accurate information and practical solutions throughout their journey.

You will be measured on KPIs for satisfaction, service quality, and responsiveness. Fluent Dutch and English are required, with EU citizenship or Portuguese residency, and onsite work in Portugal.

Qualifications

• EU citizenship or valid Portuguese residency card
• Fluent in Dutch (C1/C2) and English (B2)
• Strong analytical, creative, and communication abilities
• Mindset: professional, detail-oriented, proactive, and eager to learn in CS

Responsibilities

• Provide friendly, professional customer support through phone, email, live chat, and other channels.
• Respond to inquiries about coffee products, orders, deliveries, payments, and general information.
• Understand customer needs and provide accurate, timely solutions.
• Guide customers through ordering processes and relevant services.
• Handle concerns, complaints, and product issues with a solution-oriented approach.
• Record interactions and resolutions in internal systems.
• Refer complex cases to appropriate departments when necessary.
• Collaborate with internal teams to investigate concerns and ensure timely resolution.
• Meet KPIs related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about products and policies through ongoing training.

Skills

Dutch (C1/C2)

English (B2)

Job description

Cross Border Talents is seeking a Customer Specialist for an international coffee brand. You will assist customers with product and order inquiries via phone, email, live chat, and other channels, ensuring accurate information and practical solutions throughout their journey.

You will be measured on KPIs for satisfaction, service quality, and responsiveness. Fluent Dutch and English are required, with EU citizenship or Portuguese residency, and onsite work in Portugal.