(Dutch) Customer Experience Specialist

Eugenia Talent; Lisboa; On-site; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Relocation support

Housing provided

Bonuses (monthly & yearly)

Office snacks & beverages

Growth & Learning opportunities

Job summary

Eugenia Talent is seeking a Customer Experience Specialist to support Dutch-speaking customers from Portugal. The role involves online chat, email correspondence, and handling calls to resolve issues while maintaining accurate records.

You will collaborate with team members to ensure timely responses and high service standards. The position offers relocation assistance, housing in a shared corporate apartment, and the potential for monthly and yearly bonuses, within a comfortable office

Qualifications

• Fluency in Dutch and English with strong communication skills.
• Ability to handle customer inquiries and provide timely information.
• Excellent problem-solving abilities in a fast-paced environment.
• Collaborative mindset and willingness to support colleagues.
• Flexibility, high organization skills, and workload management.
• Cultural sensitivity and understanding of diverse markets.

Responsibilities

• Online chatting, e-mailing, and handling incoming customer requests and calls as assigned.
• Identify and resolve client issues through investigation and tracking.
• Keep records of actions and classify situations and potential faults.

Skills

Dutch language

English language

Job description

About the job (Dutch) Customer Experience Specialist

Type of position:

Full-time position

Key languages:

Fluent level of Dutch
Proficiency in English

Sector:

Customer Service

About our Client:

We are thrilled to spotlight a standout client, a multicultural global company that prioritizes an exceptional workplace culture. Their unwavering commitment to creating meaningful employee experiences fosters a diverse and inclusive environment. This company excels in delivering digitally powered business services for global brands around nations and borders.

Embark on a career journey with a global industry leader and be part of a team that celebrates diversity, innovation, and your individual success!

The Offer:

• Online chatting, e-mailing, and handling incoming customer requests and calls, accordingly assigned;
• Recognizing the client's issue and resolving it through investigation;
• Keeping a record of every action and classifying situations and potential faults;

Requirements:

• Fluency in Dutch and English, with strong communication skills;
• Ability to handle customer inquiries and provide timely information;
• Excellent problem-solving abilities in a fast-paced environment;
• Collaborative mindset and willingness to support colleagues;
• Flexibility, high organization skills, and management of workload efficiently;
• Cultural sensitivity and understanding of diverse markets.
• Relocation support covered by the company;
• Housing provided: a room in a shared corporate apartment;
• Competitive salary with monthly and yearly bonuses;
• Comfortable office space with free snacks and beverages;
• Growth & Learning opportunities within the company