Dutch Speaker Customer Specialist

Nomadify; Porto; On-site; EUR 20,088 - 26,784; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Structured onboarding and training

Multicultural environment

Career development and mobility

Long-term employment

Job summary

Nomadify in Porto is seeking a Dutch-speaking Customer Service Specialist to be the first point of contact for our EU clients. You will respond via phone, email, and chat, resolve inquiries, and document interactions in our CRM.

You bring native or near-native Dutch, good English, and experience in customer service. Relocation and on-site work are supported; you will join a structured, KPI-driven team with ongoing onboarding and international collaboration.

Qualifications

• Native or near-native fluency in Dutch (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, contact center, or client-facing roles is preferred.
• Strong problem-solving and communication skills.
• Ability to work in a structured, KPI-driven environment.
• High level of professionalism, reliability, and customer orientation.
• Open to relocation and on-site work.

Responsibilities

• Serve as the primary point of contact for Dutch-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs).
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores.
• Document customer interactions clearly and accurately within CRM systems.
• Escalate complex cases to relevant internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Actively contribute to process optimization and customer experience improvement initiatives.

Skills

Dutch fluency

English communication

Customer service experience

Problem solving

KPI-driven environment

Professionalism

Willing to relocate

On-site work

Tools

CRM systems

Job description

Key Responsibilities

• Serve as the primary point of contact for Dutch-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

Required Qualifications

• Native or near-native fluency in Dutch (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

What We Offer

• Competitive salary package
• Performance bonus
• Structured onboarding and continuous training programs
• International and multicultural working environment
• Career development and internal mobility opportunities
• Stable, long-term employment in a growing organization

Relocation support may be provided in line with company policy

Possible to have signing bonus up to 2500 EUR

Additional Information

• Working hours may vary based on business needs
• The candidates must be EU citizen or have a work permit to work in the related country