(Dutch) Customer Service Representative (m/f)

Eugenia Talent; Lisboa; Presencial; EUR 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health insurance

Life insurance

Free snacks & beverages

Growth opportunities

Resumo da oferta

Eugenia Talent is looking for a Dutch-speaking Customer Service Representative to join our Lisbon team. You will handle online chats, emails, and inbound calls, ensuring a high level of customer satisfaction.

The ideal candidate has at least 1 year of customer support experience, is fluent in Dutch and proficient in English, and is committed to confidentiality. This full-time role offers a dynamic, multicultural environment with competitive pay and benefits.

Qualificações

• Dutch fluency and English proficiency required.
• Minimum 1 year of experience in customer support.
• Commitment to data confidentiality.

Responsabilidades

• Online chatting, emailing, and handling incoming requests and calls.
• Identify and resolve client issues through investigation.
• Document actions and classify issues and faults.
• Create and assist with accounts, review videos, and maintain channels.

Conhecimentos

Dutch fluent

English proficient

Descrição da oferta de emprego

(Dutch) Customer Service Representative (m/f)

About the job (Dutch) Customer Service Representative (m/f)

Type of position:

Full-time position

Key languages:

Fluent level of Dutch

Sector:

Customer Service

About our Client:

Would you like to work in dynamic, multicultural environment? If you are willing to take challenges and become a part of a global international company, this opportunity might be for you!

As a Customer Support Agent, you will be responsible for guaranteeing a great level of customer satisfaction! This role is critical to recognize any troubles that customers may experience and to solve them efficiently and accordingly.

The Offer:

• Online chatting, e-mailing, and handling incoming customer requests and calls, accordingly assigned;
• Recognizing the client's issue and resolving it through investigation
• Keeping a record of every action and classifying situations and potential faults
• Creating and assisting with accounts, reviewing and uploading videos, and channel upkeep

Requirements:

• Fluent in Dutch, proficient in English;
• A minimum of 1 year experience in customer support
• Treat all data with utmost confidentiality
• Competitive salary with monthly and yearly bonuses;
• Meal allowance, health- and life insurance;
• Comfortable office space with free snacks and beverages;
• Growth & Learning opportunities within the company.