Customer Experience Specialist - Dutch-Speaker

Global People Sphere; Porto; On-site; EUR 19,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Relocation package

Health insurance

Paid training

Opportunities for career growth

Beautiful city

Job summary

A global brand service company is seeking a Customer Experience Specialist to provide excellent service to Dutch-speaking customers. In this role, you will be the friendly voice that helps solve problems and ensure a positive experience through chat, phone, and email. The ideal candidate will be fluent in Dutch and possess good English skills, along with a positive attitude and strong communication capabilities. This position offers competitive pay, bonuses, and the chance to work in a vibrant location.

Qualifications

• Fluent Dutch (C2) for effective customer communication.
• Good English for internal communication.
• Strong ability to stay calm and organized.

Responsibilities

• Be the first point of contact for Dutch-speaking customers.
• Answer questions, solve problems, and provide support.
• Collaborate with a dynamic, multicultural team.

Skills

Fluent Dutch

Good level of English

Excellent communication skills

People skills

Solution-oriented

Can start ASAP

Job description

Are you a natural communicator who loves helping people? Do you want to build your career in a vibrant city while working in a multicultural environment? If you speak Dutch and have a passion for delivering outstanding service, this is your chance to shine!

About the Role

As a Customer Experience Specialist, you’ll be the friendly voice and problem‑solver for a well‑known global brand. You’ll support customers through email, chat, and phone, ensuring every interaction feels seamless, positive, and personalized.

This is more than just customer service its about creating memorable experiences and helping customers feel truly valued.

What You’ll Do:

• Be the first point of contact for Dutch‑speaking customers
• Answer questions, solve problems, and deliver warm, professional support
• Guide users through products, services, and solutions
• Keep track of cases and follow up where needed
• Work collaboratively with a dynamic, multicultural team
• Contribute to improving customer satisfaction and overall experience

What We’re Looking For:

• Fluent Dutch (C2)
• Good level of English for internal communication
• Excellent communication & people skills
• Ability to stay calm, organized, and solution‑oriented
• A positive attitude and eagerness to help
• Previous customer service experience is a plus but not required!
• Availibity to start asap

Why You’ll Love Working With Us:

• Competitive salary + performance bonuses
• Relocation package available (if applicable)
• Health insurance and additional company benefits
• Paid training to help you excel in your role
• Opportunities to grow your career within the company
• Work in a beautiful city!
• A fun, supportive, and international workplace

Ready for Your Next Adventure?

If you’re excited to build a career in customer excellence while living in one of Europe’s most charming cities, we’d love to meet you!

Apply now and join a team where your voice matters.