Dutch Language Support Specialist

Nomadify; Lisboa; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary package

Performance bonus

Career development opportunities

Job summary

Nomadify in Lisboa, Portugal is seeking a Dutch-speaking Customer Service Representative to serve as the primary contact for customers. You'll provide accurate support, document interactions, and contribute to process optimizations.

The ideal candidate will have a strong command of Dutch and experience in customer service. The position offers competitive salary packages, performance bonuses, and relocation support if needed.

Qualifications

• Native or near-native fluency in Dutch (spoken and written).
• Previous experience in customer service, contact center, or client-facing roles.
• Ability to work in a structured, KPI-driven environment.

Responsibilities

• Serve as the primary point of contact for Dutch-speaking customers.
• Provide timely, accurate, and professional support.
• Document customer interactions clearly within CRM systems.

Skills

Fluency in Dutch

Good command of English

Problem-solving skills

Communication skills

Customer orientation

Job description

Required Qualifications

• Native or near-native fluency in Dutch (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

Key Responsibilities

• Serve as the primary point of contact for Dutch-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

What We Offer

• Competitive salary package
• Performance bonus
• Structured onboarding and continuous training programs
• International and multicultural working environment
• Career development and internal mobility opportunities
• Stable, long-term employment in a growing organization

Relocation support

Relocation support may be provided in line with company policy

Additional Information

• Working hours may vary based on business needs
• The candidates must be EU citizen or have a work permit to work in the related country