Dutch & English Customer Service Specialist

Cross Border Talents; Lisboa; Presencial; EUR 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Meal allowance

Relocation support

International environment

Resumo da oferta

Cross Border Talents is seeking an international customer support specialist to assist customers in Dutch and English via calls and messages, helping resolve inquiries related to our e-commerce platform.

You will engage with a diverse, cross-border audience to ensure quick responses and high satisfaction, while collaborating with teams across regions. This role offers relocation support and a welcoming, multicultural environment.

Qualificações

• Fluent Dutch and English required for customer interactions.
• Valid EU work authorization required.
• Excellent communication and problem-solving abilities.

Responsabilidades

• Provide customer support via inbound and outbound calls.
• Resolve issues related to the e-commerce platform.
• Escalate complex cases when necessary.
• Deliver a high level of customer satisfaction.

Conhecimentos

Dutch

English

Communication skills

Problem-solving

Customer-focused mindset

Descrição da oferta de emprego

Join an international team and support customers by resolving inquiries related to an e-commerce platform. Use your Dutch and English language skills to deliver excellent customer service and help create a seamless user experience.

What You'll Do

• Provide customer support via inbound and outbound calls.
• Resolve customer issues related to an e-commerce platform.
• Escalate complex cases when necessary.
• Deliver a high level of customer satisfaction

Requirements

• Fluent Dutch and English.
• Strong communication and problem-solving skills.
• Customer-focused mindset.
• Valid EU work authorization required.

Benefits

Welcome bonus available.
Daily meal allowance.
Additional performance/complexity bonus.
Relocation support provided.
International and multicultural work environment.
Career growth and development opportunities.