Dutch Speaker Customer Specialist

Nomadify; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Relocation support

Signing bonus up to 2,500 EUR

Job summary

Nomadify in Lisbon is seeking a Dutch-speaking customer service specialist to join our growing team. You will respond to inquiries by phone, email, and chat, resolve issues, and document interactions in our CRM.

Candidates should have customer service experience, strong problem-solving, and be able to work in a KPI-driven environment. Relocation support and a signing bonus up to 2,500 EUR may be offered; on-site work in Portugal is expected.

Qualifications

• Dutch fluency (spoken and written)
• English proficiency for internal communication
• Previous customer service, contact center, or client-facing experience preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

Responsibilities

• Serve as the primary point of contact for Dutch-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with SLAs
• Resolve customer inquiries, complaints, and service issues while maintaining high satisfaction
• Document customer interactions clearly within CRM systems
• Escalate complex cases to relevant internal stakeholders
• Follow internal policies, quality standards, and compliance requirements
• Contribute to process optimization and customer experience improvements

Skills

Dutch fluency (native/near-native)

English for internal comms

Customer service experience

Problem solving

KPI-driven environment

Professionalism

Willingness to relocate/on-site work

Tools

CRM systems

Job description

Key Responsibilities

• Serve as the primary point of contact for Dutch-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

Required Qualifications

• Native or near-native fluency in Dutch (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

What We Offer

• Competitive salary package
• Performance bonus
• Structured onboarding and continuous training programs
• International and multicultural working environment
• Career development and internal mobility opportunities
• Stable, long-term employment in a growing organization

Relocation support may be provided in line with company policy

Possible to have signing bonus up to 2500 EUR

Additional Information

• Working hours may vary based on business needs
• The candidates must be EU citizen or have a work permit to work in the related country