Dutch Beauty Advisor – Multichannel Support

Cross Border Talents; Vila Franca de Xira; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Health insurance starting from day one

Job summary

Cross Border Talents is seeking enthusiastic, customer-focused professionals to support the Dutch market in the beauty, cosmetics, and luxury sector from our Porto office. You will be a key contact for consumers, delivering expert product guidance across live chat, phone, emails, and social channels to ensure exceptional satisfaction.

The role requires native Dutch and at least B2 English, excellent communication, empathy, and teamwork.

Qualifications

• Native-level Dutch language skills (verbal and written).
• English proficiency at B2 level (written, spoken, read).
• Strong customer service experience and empathy.
• Ability to navigate reporting tools and software efficiently.

Responsibilities

• Handle consumer inquiries across live chat, phone, emails, webforms, and social media.
• Address general information requests, order-related issues (returns, deliveries, refunds), and care guidance.
• Provide cosmetics/beauty advice and propose suitable products or alternatives.
• Maintain logs in IT systems and ensure data accuracy.

Skills

Dutch (Native)

English (B2)

Customer service

Empathy

Tools

Reporting tools

Job description

Cross Border Talents is seeking enthusiastic, customer-focused professionals to support the Dutch market in the beauty, cosmetics, and luxury sector from our Porto office. You will be a key contact for consumers, delivering expert product guidance across live chat, phone, emails, and social channels to ensure exceptional satisfaction.

The role requires native Dutch and at least B2 English, excellent communication, empathy, and teamwork.