Danish Retail Support Specialist - Hybrid Lisbon

Kats Recruitment; Almada; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Relocation package

Private health insurance

Meal vouchers

Job summary

Kats Recruitment is seeking a Danish-speaking customer support professional to join our Lisbon-based retail operations team. The role involves assisting shoppers via phone, chat, and email, handling order statuses, returns, and inquiries, while collaborating with logistics and warehouse teams.

The position offers a hybrid work model in Lisbon with an initial 3-month on-site onboarding and a relocation package for candidates moving to Portugal.

Qualifications

• Danish language proficiency required (C1/C2) and strong communication abilities.
• Experience in retail, e-commerce, or customer support is preferred.
• Comfort navigating multi-screen CRM platforms and systems.

Responsibilities

• Assist Danish shoppers via phone, live chat, and email with order statuses and inquiries.
• Process orders, returns, exchanges, and refunds using CRM and inventory tools.
• Handle billing queries and discrepancies with professionalism and care for the brand.

Skills

Danish language proficiency

Customer service

Communication skills

Problem solving

Tools

CRM platforms

Job description

Danish

with a strong customer service background and an interest in modern retail and e-commerce? We are seeking detail-oriented, consumer-focused professionals to join our retail operations team in

Lisbon, Portugal. In this role, you will deliver high-quality support to Danish-speaking shoppers and retail clients—handling order tracking, returns processing, product inquiries, and account management. Start with full on-site support and transition into a flexible

The Role

Customer Advisory:

Assist Danish shoppers via phone, live chat, and email regarding order statuses, product availability, size guides, shipping details, and promotion codes.

Order & Return Management:

Process exchanges, refunds, claims for damaged goods, and delivery updates using integrated retail CRM and inventory platforms.

Handle order discrepancies or billing queries with patience and high service standards, turning challenging interactions into positive brand experiences.

Platform Operations:

Collaborate with logistics and warehouse teams to resolve shipping delays and update customer tracking data accurately.

Location:

Lisbon, Portugal.

Work Model:

Hybrid Work Model

(First 3 months 100% on-site during onboarding and initial performance integration;
hybrid split between office and home thereafter).

Relocation Support:

Full relocation package included for candidates moving to Lisbon from abroad (flight reimbursement + company-provided accommodation during the initial period).

What We Offer

• Highly competitive base salary tailored to Danish language profiles, plus monthly performance bonuses.
• Private health and dental insurance, meal allowance vouchers, and continuous paid training.
• Modern, vibrant office hub in central Lisbon with recreational areas, continuous coffee/refreshments, and regular social events.
• Opportunities to advance into Team Leadership, Quality Assurance, E-Commerce Operations, or Partner Management.

Requirements

Language Skills:

Native or Near-Native proficiency in

Danish (C1/C2)

with good working proficiency in

Must hold an

EU/EEA Passport

or a

valid Portuguese Work/Residence Permit .

Experience:

Prior experience in retail, customer support, hospitality, or e-commerce is advantageous (paid onboarding provided).

Skills:

Excellent communication, empathetic problem-solving, and comfortable navigating multi-screen digital CRM platforms.

Home Setup (for Hybrid Phase):

Dedicated quiet workspace with high-speed internet for work-from-home days.