Danish Language Customer Experience Associate - Remote Role

Cross Border Talents; Setúbal; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A recruitment agency is seeking a Danish Language Customer Experience Associate to support a globally recognized tech brand from the comfort of your home in Portugal. The role requires fluency in Danish and English, with responsibilities including assisting customers throughout their online shopping journey and handling queries efficiently. The position offers competitive compensation and relocation assistance for international candidates.

Serviços

Relocation and housing support

Paid holidays and Christmas bonuses

Extra payment for late hours and holidays

Qualificações

• C2-level Danish and fluent English required.
• Excellent attention to detail and communication skills.
• Ability to manage tasks independently and meet deadlines.

Responsabilidades

• Respond to customer queries on orders and deliveries.
• Handle sensitive data and follow escalation procedures.
• Communicate professionally via email, phone, and chat.
• Collaborate with carriers and internal departments.

Conhecimentos

C2-level Danish

Fluent English (C1)

Attention to detail

Strong communication skills

Task management

Descrição da oferta de emprego

Danish Language Customer Experience Associate - Remote Role

Job Openings Danish Language Customer Experience Associate - Remote Role

About the job Danish Language Customer Experience Associate - Remote Role

Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal!

If you're still abroad, relocation assistance is provided, including housing!

Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable

Start dates: several dates available through June and July

About the Brand:
Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview:
As a Danish-speaking E-commerce Support Specialist, you'll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities:

Respond to customer queries on orders, deliveries, returns, and payments.

Securely handle sensitive data and follow internal escalation procedures.

Communicate professionally through email, phone, and chat.

Collaborate with carriers and internal departments.

Requirements:

C2-level Danish and fluent English (C1)- written and spoken levels

Excellent attention to detail and communication skills.

Ability to manage tasks independently and meet deadlines.

Willingness to work on rotating shifts.

• Already in Portugal or open to relocating from this role
• EU member state passport or a valid residence card for Portugal

Offer includes:

Relocation and housing support for international candidates, as well as assistance with obtaining necessary documentation (taxpayer's number and social security number for Portugal)

Competitive monthly salary

Paid holiday and Christmas bonuses.

• Extra payment for working late hours, public holidays and Sundays

Fully remote work with hardware provided.