Danish Retail Support Specialist — Hybrid in Lisbon

Kats Recruitment; Almada; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Relocation package

Private health insurance

Meal vouchers

Job summary

Kats Recruitment is seeking a Danish-speaking customer support professional to join our Lisbon-based retail operations team. The role involves assisting shoppers via phone, chat, and email, handling order statuses, returns, and inquiries, while collaborating with logistics and warehouse teams.

The position offers a hybrid work model in Lisbon with an initial 3-month on-site onboarding and a relocation package for candidates moving to Portugal.

Qualifications

• Danish language proficiency required (C1/C2) and strong communication abilities.
• Experience in retail, e-commerce, or customer support is preferred.
• Comfort navigating multi-screen CRM platforms and systems.

Responsibilities

• Assist Danish shoppers via phone, live chat, and email with order statuses and inquiries.
• Process orders, returns, exchanges, and refunds using CRM and inventory tools.
• Handle billing queries and discrepancies with professionalism and care for the brand.

Skills

Danish language proficiency

Customer service

Communication skills

Problem solving

Tools

CRM platforms

Job description

Kats Recruitment is seeking a Danish-speaking customer support professional to join our Lisbon-based retail operations team. The role involves assisting shoppers via phone, chat, and email, handling order statuses, returns, and inquiries, while collaborating with logistics and warehouse teams.

The position offers a hybrid work model in Lisbon with an initial 3-month on-site onboarding and a relocation package for candidates moving to Portugal.