Danish Customer Support Specialist - Remote from Portugal

Cross Border Talents; Portimão; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A multilingual recruitment agency is seeking a Danish Customer Support Specialist for a remote role in Portugal. Candidates should have C2 Danish and fluent English abilities. You'll assist customers during their online shopping journey, handling queries regarding orders and payments. The position offers competitive salary and relocation support. This role provides the flexibility of working from home, with necessary hardware supplied.

Serviços

Relocation support

Competitive salary

Paid holidays and bonuses

Extra payments for late hours and holidays

Fully remote work

Qualificações

• C2-level proficiency in Danish, both written and spoken.
• Fluent communication in English at a C1 level.
• Excellent attention to detail and ability to manage tasks independently.

Responsabilidades

• Respond to customer queries on orders, deliveries, returns, and payments.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Conhecimentos

C2-level Danish

Fluent English (C1)

Attention to detail

Communication skills

Ability to manage tasks independently

Descrição da oferta de emprego

Danish Customer Support Specialist - Remote from Portugal

Job Openings Danish Customer Support Specialist - Remote from Portugal

About the job Danish Customer Support Specialist - Remote from Portugal

Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal!

If you're still abroad, relocation assistance is provided, including housing!

Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable

Start dates: several dates available through June and July

About the Brand:
Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview:
As a Danish-speaking E-commerce Support Specialist, you'll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities:

Respond to customer queries on orders, deliveries, returns, and payments.

Securely handle sensitive data and follow internal escalation procedures.

Communicate professionally through email, phone, and chat.

Collaborate with carriers and internal departments.

Requirements:

C2-level Danish and fluent English (C1)- written and spoken levels

Excellent attention to detail and communication skills.

Ability to manage tasks independently and meet deadlines.

Willingness to work on rotating shifts.

• Already in Portugal or open to relocating from this role
• EU member state passport or a valid residence card for Portugal

Offer includes:

Relocation and housing support for international candidates, as well as assistance with obtaining necessary documentation (taxpayer's number and social security number for Portugal)

Competitive monthly salary

Paid holiday and Christmas bonuses.

• Extra payment for working late hours, public holidays and Sundays

Fully remote work with hardware provided.