Danish Retail Support Specialist - Hybrid Lisbon

Kats Recruitment; Lisboa; Híbrido; EUR 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Relocation package

Private health insurance

Dental insurance

Meal vouchers

Paid training

Resumo da oferta

Kats Recruitment in Lisbon, Portugal, seeks a Danish-speaking Retail Support Specialist for a hybrid, on-site initially, role. You will assist Danish shoppers and retail clients, handle orders, returns, and inquiries, and collaborate with logistics teams.

The position offers relocation support, private health options, meal vouchers, and ongoing paid training. On-site onboarding transitions to a flexible hybrid schedule.

Qualificações

• Fluent Danish (C1/C2) with strong English (B2) for customer support.
• Experience in retail, e-commerce, or hospitality is a plus.
• Ability to navigate multi-screen CRM platforms.

Responsabilidades

• Advise Danish shoppers via phone, live chat, and email on orders, products, and promotions.
• Process exchanges, refunds, and delivery updates using CRM/inventory tools.
• Handle discrepancies or billing questions with professional customer care.
• Collaborate with logistics/warehouse teams to resolve shipping issues and update tracking.

Conhecimentos

Danish proficiency (C1/C2)

English proficiency (B2)

Customer service

Communication skills

Problem solving

Descrição da oferta de emprego

Kats Recruitment in Lisbon, Portugal, seeks a Danish-speaking Retail Support Specialist for a hybrid, on-site initially, role. You will assist Danish shoppers and retail clients, handle orders, returns, and inquiries, and collaborate with logistics teams.

The position offers relocation support, private health options, meal vouchers, and ongoing paid training. On-site onboarding transitions to a flexible hybrid schedule.