Danish-Speaking Retail Support Specialist (Hybrid)

Kats Recruitment; Lisboa; Híbrido; EUR 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Relocation package

Private health insurance

Dental insurance

Meal vouchers

Paid training

Resumo da oferta

Kats Recruitment in Lisbon, Portugal, seeks a Danish-speaking Retail Support Specialist for a hybrid, on-site initially, role. You will assist Danish shoppers and retail clients, handle orders, returns, and inquiries, and collaborate with logistics teams.

The position offers relocation support, private health options, meal vouchers, and ongoing paid training. On-site onboarding transitions to a flexible hybrid schedule.

Qualificações

• Fluent Danish (C1/C2) with strong English (B2) for customer support.
• Experience in retail, e-commerce, or hospitality is a plus.
• Ability to navigate multi-screen CRM platforms.

Responsabilidades

• Advise Danish shoppers via phone, live chat, and email on orders, products, and promotions.
• Process exchanges, refunds, and delivery updates using CRM/inventory tools.
• Handle discrepancies or billing questions with professional customer care.
• Collaborate with logistics/warehouse teams to resolve shipping issues and update tracking.

Conhecimentos

Danish proficiency (C1/C2)

English proficiency (B2)

Customer service

Communication skills

Problem solving

Descrição da oferta de emprego

Danish-Speaking Retail Support Specialist – Hybrid Work Model (Lisbon)

Are you fluent in Danish with a strong customer service background and an interest in modern retail and e-commerce? We are seeking detail-oriented, consumer-focused professionals to join our retail operations team in Lisbon, Portugal.
In this role, you will deliver high-quality support to Danish-speaking shoppers and retail clients—handling order tracking, returns processing, product inquiries, and account management. Start with full on-site support and transition into a flexible hybrid work model after 3 months!

The Role

• Customer Advisory: Assist Danish shoppers via phone, live chat, and email regarding order statuses, product availability, size guides, shipping details, and promotion codes.
  
• Order & Return Management: Process exchanges, refunds, claims for damaged goods, and delivery updates using integrated retail CRM and inventory platforms.
  
• Resolution & Feedback: Handle order discrepancies or billing queries with patience and high service standards, turning challenging interactions into positive brand experiences.
  
• Platform Operations: Collaborate with logistics and warehouse teams to resolve shipping delays and update customer tracking data accurately.
  

Working Model & Location

• Location: Lisbon, Portugal.
  
• Work Model: Hybrid Work Model (First 3 months 100% on-site during onboarding and initial performance integration; hybrid split between office and home thereafter).
  
• Relocation Support: Full relocation package included for candidates moving to Lisbon from abroad (flight reimbursement + company-provided accommodation during the initial period).
  

What We Offer

• Salary: Highly competitive base salary tailored to Danish language profiles, plus monthly performance bonuses.
  
• Benefits: Private health and dental insurance, meal allowance vouchers, and continuous paid training.
  
• Workplace Perks: Modern, vibrant office hub in central Lisbon with recreational areas, continuous coffee/refreshments, and regular social events.
  
• Career Growth: Opportunities to advance into Team Leadership, Quality Assurance, E-Commerce Operations, or Partner Management.
  

Requirements

• Language Skills: Native or Near-Native proficiency in Danish (C1/C2) with good working proficiency in English (B2).
  
• Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit.
  
• Experience: Prior experience in retail, customer support, hospitality, or e-commerce is advantageous (paid onboarding provided).
  
• Skills: Excellent communication, empathetic problem-solving, and comfortable navigating multi-screen digital CRM platforms.
  
• Home Setup (for Hybrid Phase): Dedicated quiet workspace with high-speed internet for work-from-home days.