E-commerce Support Representative-Danish Market (Remote)

Cross Border Talents; Lisboa; Remote; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Relocation and housing support

Competitive monthly salary

Paid holiday and Christmas bonuses

Extra payment for working late hours

Fully remote work with hardware provided

Job summary

A staffing agency is seeking a Danish-speaking E-commerce Support Specialist to assist customers with their online shopping in Portugal. This remote role involves responding to queries, managing sensitive data, and collaborating with internal teams. Candidates must have strong Danish and English skills, attention to detail, and the ability to work independently. The offer includes relocation support and a competitive salary.

Qualifications

• C2-level Danish and fluent English (C1) – written and spoken.
• Excellent attention to detail and communication skills.
• Ability to manage tasks independently and meet deadlines.
• Willingness to work on rotating shifts.
• EU member state passport or a valid residence card for Portugal.

Responsibilities

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Skills

C2-level Danish

Fluent English (C1)

Attention to detail

Communication skills

Job description

Overview

E-commerce Support Representative-Danish Market (Remote)

About the job

Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal. If you're still abroad, relocation assistance is provided, including housing!

Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable

Start dates: several dates available through June and July

About the Brand

Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview

As a Danish-speaking E-commerce Support Specialist, you\'ll assist customers throughout their online shopping journey, solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Requirements

• C2-level Danish and fluent English (C1) – written and spoken
• Excellent attention to detail and communication skills
• Ability to manage tasks independently and meet deadlines
• Willingness to work on rotating shifts
• Already in Portugal or open to relocating from this role
• EU member state passport or a valid residence card for Portugal

Offer includes

• Relocation and housing support for international candidates, as well as assistance with obtaining necessary documentation (taxpayer's number and social security number for Portugal)
• Competitive monthly salary
• Paid holiday and Christmas bonuses
• Extra payment for working late hours, public holidays and Sundays
• Fully remote work with hardware provided