Danish Speaking Customer Experience Advisor

Cross Border Talents; Lisboa; Hybrid; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Language allowance

Meal stipend

Career growth

Team events

Job summary

Cross Border Talents is seeking a Danish-speaking Customer Experience Advisor to join our Lisbon team. You will handle Danish customer inquiries across phone, email, and live chat while delivering an exceptional service experience.

The role starts with in-person training in Lisbon, transitioning to a flexible hybrid schedule. You will work with a premium electronics brand, gain product knowledge, and advance within a multicultural, growth-oriented environment.

Qualifications

• Fluent Danish (C1/C2) and good English (B2) for team communication.
• Currently living in Lisbon or able to relocate to Portugal.

Responsibilities

• Omnichannel support via phone, email, and live chat for Danish customers.
• Diagnose and troubleshoot issues with smart home devices and appliances, routing complex cases as needed.
• Record all interactions in the CRM system for seamless tracking.
• Represent the brand professionally and stay updated on product launches and service best practices.

Skills

Danish language (C1/C2)

English (B2)

Communication skills

Digital literacy

Tools

CRM software

Job description

C

Danish Speaking Customer Experience Advisor

Descrição do Emprego - Danish Speaking Customer Experience Advisor

Are you a fluent Danish speaker looking to launch a rewarding career in one of Europe's liveliest coastal hubs? We are actively hiring motivated, customer-focused Danish-Speaking Customer Experience Specialists to join our growing global team in Lisbon, Portugal!

In this role, you will represent a globally recognized brand known for high-end consumer electronics and premium home appliances. As the main contact point for their Nordic audience, your goal will be to provide outstanding support and a top-quality customer experience.

Work Arrangement: Training is conducted 100% in person at our modern Lisbon office located in the city center. Once you successfully complete onboarding, you will transition to a flexible hybrid work schedule.

Core Responsibilities & Daily Workflow

As a Customer Experience Specialist, your daily tasks will include:

• Omnichannel Support: Handling incoming inquiries from Danish customers via phone, email, and live chat—answering questions about product features, warranty coverage, order tracking, device setup, and new orders.
• Appliance & Tech Diagnostics: Listening attentively to customer issues regarding smart home devices and home appliances, troubleshooting technical problems, providing clear solutions, or routing complex cases to the technical repair team.
• CRM Data Entry: Accurately documenting every customer interaction, ticket resolution, and feedback entry in our CRM software to maintain seamless record-keeping.
• Brand Ambassadorship: Developing a deep understanding of the brand's newest products and core values, acting as a professional and authentic representative.
• Continuous Learning: Participating in fully paid ongoing training sessions to stay up to date on new product launches, tech updates, and service best practices.

Candidate Requirements & Qualifications

We prioritize a positive mindset, strong empathy, and excellent communication skills above all. Whether you have years of support experience or are looking to start your first international job, our fully paid training program will set you up for success.

Essential Criteria

• Language Skills: Fluent proficiency (C1/C2 level) in both written and spoken Danish, along with solid professional English (B2 level) for team communication.
• Location/Relocation: Currently living in Lisbon, or fully prepared and legally eligible to arrange your own move to Portugal.
• Communication Style: Outstanding written and verbal communication abilities paired with a patient, helpful, and customer-oriented approach.
• Digital Literacy: Strong overall computer skills, including the ability to multitask across different software programs and learn new tools quickly.

Preferred Assets (Optional)

• Background in customer support, call centres, retail, hospitality, or help-desk troubleshooting.
• A genuine passion for smart home tech, gadgets, or modern household appliances.

Financial Package & Premium Benefits

We offer a competitive compensation structure that ensures stability while rewarding your day‑to‑day results:

• Base Salary: €1,400 gross monthly, paid 14 times per year (in line with Portuguese regulations for summer and Christmas bonuses).
• Language Allowance: A extra €150 monthly bonus for using your Danish language skills.
• Performance Bonuses: Up to €100 monthly in performance-based rewards tied to quality, accuracy, and efficiency goals.
• Meal Stipend: €7 per workday worked (adding roughly €140 to €150 net cash each month).
• Health Coverage: Comprehensive private health and life insurance starting from day one of your employment contract.
• Career Growth: Clear internal promotion paths, with priority given to internal staff for roles in Quality Assurance, Team Leadership, or Corporate Training.
• Office Environment: A vibrant, multicultural workplace featuring regular social events, team activities, and accessible management.

Important Notice Regarding Relocation

Please Note: This position does not include relocation packages, flight coverage, or housing stipends. Applicants applying from outside Portugal must be fully prepared to arrange and fund their own travel, legal work authorization, and accommodation in Lisbon independently.