Customer Service Advisor (Danish Speaker | Based in Portugal)

Cross Border Talents; Coimbra; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A recruitment agency is seeking a Danish-speaking E-commerce Support Specialist to assist customers in their online shopping journey for a well-known tech brand. The role is fully remote within Portugal, offering relocation assistance, a competitive salary, and paid holidays. Candidates with C2-level Danish and fluent English are preferred. This is a full-time position with rotating shifts.

Serviços

Relocation support

Competitive salary

Paid holiday and Christmas bonuses

Extra payment for late hours and public holidays

Qualificações

• Excellent attention to detail and communication skills.
• Ability to manage tasks independently and meet deadlines.
• Willingness to work on rotating shifts.

Responsabilidades

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Conhecimentos

C2-level Danish

Fluent English (C1)

Attention to detail

Communication skills

Descrição da oferta de emprego

Overview

Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal!

If you're still abroad, relocation assistance is provided, including housing!

Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable

Start dates: several dates available through June and July

About the Brand: Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview: As a Danish-speaking E-commerce Support Specialist, you\u2019ll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities:

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Requirements:

• C2-level Danish and fluent English (C1) - written and spoken.
• Excellent attention to detail and communication skills.
• Ability to manage tasks independently and meet deadlines.
• Willingness to work on rotating shifts.
• Already in Portugal or open to relocating from this role
• EU member state passport or a valid residence card for Portugal

Offer includes:

Relocation and housing support for international candidates, as well as assistance with obtaining necessary documentation (taxpayer's number and social security number for Portugal)

Competitive monthly salary

Paid holiday and Christmas bonuses.

• Extra payment for working late hours, public holidays and Sundays

Fully remote work with hardware provided.