Danish-Speaking Online Customer Care Agent (Work from Portugal)

Cross Border Talents; Albufeira; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A recruitment agency is seeking a Danish-speaking Online Customer Care Agent to assist customers from a renowned technology brand. This fully remote role offers relocation support and a competitive salary. Ideal candidates should have C2-level Danish and fluent English, excellent communication skills, and the ability to work independently. Join a dynamic team focused on user satisfaction while enjoying flexible work arrangements.

Serviços

Relocation support

Competitive monthly salary

Paid holidays and bonuses

Extra payment for working late hours and holidays

Fully remote work

Qualificações

• C2-level Danish and fluent English required.
• Excellent attention to detail and communication skills necessary.
• Ability to manage tasks independently and meet deadlines.

Responsabilidades

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.

Conhecimentos

C2-level Danish

Fluent English (C1)

Excellent attention to detail

Strong communication skills

Ability to manage tasks independently

Descrição da oferta de emprego

Danish-Speaking Online Customer Care Agent (Work from Portugal)

Job Openings: Danish-Speaking Online Customer Care Agent (Work from Portugal)

About the job Danish-Speaking Online Customer Care Agent (Work from Portugal)

Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal!

If you're still abroad, relocation assistance is provided, including housing!

Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable

Start dates: several dates available through June and July

About the Brand:
Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview:
As a Danish-speaking E-commerce Support Specialist, you\'ll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities:

Respond to customer queries on orders, deliveries, returns, and payments.

Securely handle sensitive data and follow internal escalation procedures.

Communicate professionally through email, phone, and chat.

Collaborate with carriers and internal departments.

Requirements:

C2-level Danish and fluent English (C1) - written and spoken levels.

Excellent attention to detail and communication skills.

Ability to manage tasks independently and meet deadlines.

Willingness to work on rotating shifts.

• Already in Portugal or open to relocating from this role
• EU member state passport or a valid residence card for Portugal

Offer includes:

Relocation and housing support for international candidates, as well as assistance with obtaining necessary documentation (taxpayer's number and social security number for Portugal)

Competitive monthly salary

Paid holiday and Christmas bonuses.

• Extra payment for working late hours, public holidays and Sundays

Fully remote work with hardware provided.