Customer Support Specialist - Porto

Lingonova; Porto; Hybrid; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Welcome bonus

Accommodation provided

Hybrid work

Health insurance

Relocation support

Job summary

Lingo-nova in Porto, Portugal, is hiring a Dutch-speaking Customer Service Agent for a hybrid role. You will join an international team, handling Dutch-language inquiries and delivering high-quality customer support.

You will work in a 24/7 rotating schedule with two days off per week, receive a base salary plus attendance and welcome bonuses, and enjoy relocation assistance and health insurance as part of the benefits package.

Qualifications

• Excellent communication and problem-solving skills.
• Customer-oriented mindset with a service-first approach.
• Ability to work in a fast-paced international environment.

Responsibilities

• Provide Dutch-language customer support via phone, email, and chat.
• Resolve inquiries and issues with a focus on first-contact resolution.
• Maintain high customer satisfaction and professional company image.
• Adapt to a 24/7 rotating shift with regular weekend coverage.

Skills

Dutch language

English language

Customer service

Problem solving

Job description

Dutch Speaking Customer Service Agent – Porto

€2000 Welcome Bonus + Accommodation + International Work Environment

Are you a Dutch speaker looking for an international career opportunity in Porto, Portugal?
Join a global team where you can build your career in customer service, work in a multicultural environment, and enjoy life in one of Europes most beautiful coastal cities.

This opportunity offers competitive salary, bonuses, relocation support, and hybrid work in Porto.

Location

Porto, Portugal (Hybrid)

Start Date

9 April 2026

Salary & Bonuses

• Base salary: €1100 gross/month (paid 14 months)

• Attendance bonus: €150/month (paid 11 months)

• Welcome bonus: €2000

Benefits

• Meal allowance: €7.63 per working day

• Health insurance

• Accommodation provided for candidates relocating to Porto

• International and supportive work environment

• Career development opportunities

Work Schedule

• Monday to Sunday – 24/7 rotating shifts

• 2 rotating days off per week

• Night shift (22:00 – 07:00) may be required occasionally during the month, as the night shift team is small. Candidates must be comfortable with a 24/7 rotating schedule.

Languages Required

• Dutch:C1 - C2 +

  English: C1

What We Are Looking For

• Excellent communication and problem-solving skills

• Customer-oriented mindset

• Ability to work in a fast-paced international environment

• Willingness to work on a rotating schedule

Why Porto?
Porto offers a perfect mix of coastal lifestyle, vibrant culture, affordable living, and an international community. Its one of the most attractive destinations in Europe for professionals looking to work abroad.