Dutch-Speaking Customer Service Specialist — Porto

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 34,000; Full time

Job summary

Cross Border Talents in Porto, Portugal, is hiring Dutch-speaking Customer Service Specialists to join an international support team. On-site in Porto, roles involve handling service inquiries with professionalism and a solutions-focused approach.

The position offers rotational shifts, including possible night shifts (22:00–07:00), and a fast recruitment process. Fluency in Dutch and English is required, plus strong communication and customer-focused mindset.

Qualifications

• Fluent Dutch and good command of English.
• Strong communication and problem-solving skills.
• Customer-focused and adaptable mindset.

Responsibilities

• Assist customers with service-related enquiries
• Provide professional and solution-focused support
• Communicate clearly and efficiently with customers
• Follow service procedures and quality standards
• Contribute to excellent customer satisfaction

Skills

Dutch language

English language

Communication

Problem solving

Customer focus

Job description

We are currently hiring Dutch-speaking Customer Service Specialists to join an international customer support team in Porto.

Multiple positions are available.

What You'll Do

Assist customers with service-related enquiries
Provide professional and solution-focused support
Communicate clearly and efficiently with customers
Follow service procedures and quality standards
Contribute to excellent customer satisfaction

What We're Looking For

Fluent Dutch
Good command of English
Strong communication and problem-solving skills
Customer-focused and adaptable mindset
Comfortable working on-site in Porto
Comfortable with rotational shifts, including possible night shifts
Available for a fast recruitment process

Working Conditions

Porto, Portugal
On-site
24/7 rotational shift environment
Night shifts may include 22:00–07:00