Customer Support Specialist (Dutch Speaking) Porto - Hybrid / Onsite

Lingo-nova; Porto; Hybrid; EUR 10,044 - 12,276; Full time

Benefits offered by this job

Base salary

Performance bonus

Meal allowance

Health insurance

Job summary

Lingo-nova in Porto, Portugal, is seeking a Dutch-speaking Customer Support Specialist to join an international service team supporting end-users of a leading telecommunications provider.

You will handle inquiries across multiple channels, assist with subscriptions, billing, and basic technical issues, and strive to deliver a high-quality, customer-focused experience. The role requires rotating shifts and on-site presence.

Qualifications

• Native Dutch with C2 level
• Strong communication and problem-solving skills
• Customer-oriented mindset and ability to work in a fast-paced environment
• Willingness to work rotating shifts and on-site

Responsibilities

• Handle incoming customer interactions via phone and/or digital channels
• Answer questions related to subscriptions, billing, and service usage
• Provide basic technical support and troubleshooting
• Offer clear, accurate, and customer-focused solutions
• Ensure customer satisfaction on every interaction
• Follow internal procedures and quality guidelines

Skills

Dutch language (C2)

Communication skills

Problem solving

Customer focus

On-site availability

Job description

Role Overview

We are looking for a Dutch-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.

In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.

Key Responsibilities

• Handle incoming customer interactions via phone and/or digital channels
• Answer questions related to subscriptions, billing, and service usage
• Provide basic technical support and troubleshooting
• Offer clear, accurate, and customer-focused solutions
• Ensure customer satisfaction on every interaction
• Follow internal procedures and quality guidelines

Candidate Profile

• Native or near-native Dutch (C2 level required)
• No previous customer support experience required
• Strong communication and problem-solving skills
• Customer-oriented mindset and ability to work in a fast-paced environment
• Willingness to work rotating shifts and on-site

Compensation & Benefits

• Base Salary: Between €900 - €1100 gross /month (paid over 14 salaries)
• Performance Bonus: Between 100€ - 150€ per 12 months
• Meal Allowance: €7,63 per working day
• Health Insurance: Since day 1 (but need to pay a monthly amount) It's free after 6 months of contract.

Location

Hybrid / On-site – Porto, Portugal

If you’re ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, we’d love to hear from you. Apply now and join an international team in Aveiro.