Customer Support Specialist Italian Speaker (M/F/X)

Randstad Portugal; Lisboa; On-site; EUR 12,000 - 19,000; Full time

Benefits offered by this job

Meal allowance

Performance bonuses

Health insurance

Career progression

Job summary

Randstad Portugal is seeking an Italian-speaking Customer Support Specialist to join our teams in Portugal, providing support via phone, email, live chat and social media. You will resolve inquiries, troubleshoot issues, and build lasting relationships, while recording interactions in our CRM; native or C2 Italian and strong English are required.

We offer a base salary with meal allowance, performance bonuses, health insurance, and structured training with career progression in a multicultural

Qualifications

• Native or C2-level fluent Italian (mandatory).
• Solid business English proficiency.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Positive, solution-oriented mindset with genuine helpfulness.
• Basic computer literacy and ability to learn new software quickly.

Responsibilities

• Provide exceptional support to Italian-speaking customers via phone, email, live chat, and social media.
• Timely resolve customer inquiries, troubleshoot issues, and clarify product and service details.
• Build lasting positive relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the internal CRM database.

Skills

Italian fluency

English proficiency

High school diploma

Verbal and written communication

Solution-oriented mindset

Basic computer literacy

Education

High school diploma or equivalent

Job description

Are you fluent in both Italian and English? Looking for a dynamic role with real opportunities for professional growth?

We have the perfect opportunity for you! We are currently recruiting Spanish-speaking Customer Support Specialists to join our teams based in Portugal.

responsabilidades chave

Key Responsibilities:

• Provide exceptional support to Italian-speaking customers via phone, email, live chat, and social media.
• Timely resolve customer inquiries, troubleshoot issues, and clarify product and service details.
• Build lasting positive relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the internal CRM database.

competências

Qualifications & Skills:

• Native or C2-level fluent Italian speaker (mandatory), with solid business proficiency in English.
• High school diploma or equivalent.
• Exceptional verbal and written communication skills with strong active listening abilities.
• A positive, solution-oriented mindset with a genuine passion for helping people.
• Basic computer literacy and comfortable learning new software tools quickly.

principais benefícios

What We Offer:

• Attractive base salary plus meal allowance.
• Regular performance bonuses to celebrate your achievements.
• Comprehensive health insurance package.
• Structured training, career progression plans, and a welcoming, multicultural team environment.

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.