Customer Support Specialist - Italian & English

Cross Border Talents; Vila Nova de Gaia; Presencial; EUR 12.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation support

Shared accommodation

Descripción de la vacante

Cross Border Talents in Porto, Portugal, is seeking an Italian & English Customer Support Specialist on-site to deliver outstanding service via digital channels and identify opportunities to add value.

You will work Monday–Friday 08:00–19:00 with fixed weekends off, leveraging strong communication and problem-solving skills in an international setting. Relocation support and ongoing training are provided.

Formación

• Fluent in Italian and English.
• Strong digital literacy and familiarity with online channels.
• Sales-oriented with excellent interpersonal communication.

Responsabilidades

• Deliver personalized customer service in Italian and English across multiple channels.
• Handle inquiries, resolve issues and complaints with strong conflict-resolution skills.
• Identify customer needs and opportunities to suggest complementary services.
• Maintain high quality and professional standards to ensure customer satisfaction.

Descripción del empleo

About the Role

We are recruiting on behalf of a leading global customer experience provider for a Italian & English Customer Support Specialist based on-site in Porto, Portugal. In this role, you will deliver exceptional service to customers, handling inquiries via digital platforms while identifying opportunities to enhance their experience and suggest additional value-added services.

Key Responsibilities

• Deliver personalized customer service in Italian and English across multiple communication channels.
• Assist clients with inquiries, resolve issues, and handle complaints with strong conflict-resolution skills.
• Identify customer needs and business opportunities to suggest complementary services.
• Maintain high quality, professionalism, and customer satisfaction standards.

Requirements

• Language Proficiency: Fluent in both Italianand English.
• Work Model & Location: Readiness to work On-site in Porto, Portugal.
• Schedule: Standard full-time hours, Monday to Friday (between 08:00 and 19:00) with Fixed Weekends Off.
• Experience: 1+ years of contact center or customer support experience is preferred.
• Skills: Strong digital literacy, sales orientation, excellent interpersonal communication, and problem-solving abilities.

What We Offer

• Fixed monthly salary paid over 14 months.
• Work-Life Balance: Fixed weekends off (Saturday & Sunday).
• Relocation Support: Shared accommodation provided for up to 12 months for candidates relocating from outside Portugal (flight tickets not included).
• Professional growth and continuous training in an international setting.