Customer Support Agent (Italian Speaker)

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading BPO company in Lisbon is seeking a Customer Support Agent (Italian Speaker) to provide high-quality support. The ideal candidate is a native or fluent Italian speaker with strong communication skills. This role offers a competitive salary, training, career growth opportunities, and relocation assistance, making it perfect for those passionate about helping others.

Serviços

Competitive salary and benefits package

Comprehensive training and development programs

Opportunities for career growth

Diverse and inclusive work environment

Modern office location

Relocation assistance

Qualificações

• Previous experience in customer support is a plus.
• Calmly handle stressful situations.
• Basic computer skills required.

Responsabilidades

• Provide high-quality customer support via phone, email, and chat in Italian.
• Resolve customer inquiries and issues efficiently.
• Maintain thorough and accurate customer records.

Conhecimentos

Native or fluent Italian speaker

Proficiency in English (B2 level)

Excellent communication skills

Strong problem-solving skills

Attention to detail

Ferramentas

CRM systems

Descrição da oferta de emprego

Customer Support Agent (Italian Speaker)

About the job Customer Support Agent (Italian Speaker)

We are looking for Italian speakers to join our client'smulticultural team as a Customer Support Specialist-a leading company in the BPO, committed to delivering exceptional customer experiences. If you are passionate about helping others and seeking a vibrant workplace, we would love to hear from you!

Responsibilities:

• Provide high-quality customer support via phone, email, and chat in Italian.
• Resolve customer inquiries and issues efficiently and professionally.
• Maintain thorough and accurate customer records in our database.
• Collaborate with other departments to solve complex customer problems.
• Stay updated on product knowledge and company policies to ensure accurate information is provided to customers.
• Contribute to team efforts by accomplishing related tasks as needed.

Requirements:

• Native or fluent Italian speaker.
• Proficiency in English (both written and spoken) at B2 level and higher (spoken and written).
• Previous experience in customer support or a related field is a plus (but NOT a must as you will receive a comprehensive on-the-job training to prepare you for the role).
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations calmly and effectively.
• Strong problem-solving skills and attention to detail.
• Basic computer skills and familiarity with CRM systems.

Equal Opportunity Employer: We are an equal opportunity employer and welcome applicants from all backgrounds to apply.

What We Offer:

- Competitive salary and benefits package.

- Comprehensive training and development programs.

- Opportunities for career growth within the company.

- A diverse and inclusive work environment.

- Modern office located in the heart of Lisbon with easy access to public transportation.

- Regular team events and activities.

- Relocation assistance to the candidates moving from abroad or from the distance over 100km away from Lisbon, including housing assistance in a company-shared apartment