Customer Support Specialist - Italian & English

Cross Border Talents; Coimbra; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Fixed monthly salary paid over 14 2

Shared accommodation provided (up to 1

Professional growth and international

Weekends off

Job summary

Cross Border Talents is recruiting on behalf of a leading global customer experience provider for an Italian & English Customer Support Specialist on-site in Porto, Portugal. You will deliver exceptional service to customers via digital channels, addressing inquiries and identifying opportunities to add value.

The role requires fluent Italian and English, full-time hours from Monday to Friday, and a friendly, proactive approach.

Qualifications

• Fluent in Italian and English required.
• Full-time on-site role in Porto, Portugal.
• 1+ years of contact center or customer support preferred.
• Strong digital literacy and problem-solving abilities.

Responsibilities

• Deliver personalized customer service in Italian and English across multiple channels.
• Assist clients with inquiries, resolve issues, and handle complaints with conflict-resolution skills.
• Identify customer needs and business opportunities to suggest complementary services.
• Maintain high quality, professionalism, and customer satisfaction standards.

Skills

Italian

English

Digital literacy

Sales orientation

Interpersonal communication

Problem solving

Job description

About the Role

We are recruiting on behalf of a leading global customer experience provider for a Italian & English Customer Support Specialist based on-site in Porto, Portugal. In this role, you will deliver exceptional service to customers, handling inquiries via digital platforms while identifying opportunities to enhance their experience and suggest additional value-added services.

Key Responsibilities

• Deliver personalized customer service in Italian and English across multiple communication channels.
• Assist clients with inquiries, resolve issues, and handle complaints with strong conflict-resolution skills.
• Identify customer needs and business opportunities to suggest complementary services.
• Maintain high quality, professionalism, and customer satisfaction standards.

Requirements

• Language Proficiency: Fluent in both Italianand English.
• Work Model & Location: Readiness to work On-site in Porto, Portugal.
• Schedule: Standard full-time hours, Monday to Friday (between 08:00 and 19:00) with Fixed Weekends Off.
• Experience: 1+ years of contact center or customer support experience is preferred.
• Skills: Strong digital literacy, sales orientation, excellent interpersonal communication, and problem-solving abilities.

What We Offer

• Fixed monthly salary paid over 14 months.
• Work-Life Balance: Fixed weekends off (Saturday & Sunday).
• Relocation Support: Shared accommodation provided for up to 12 months for candidates relocating from outside Portugal (flight tickets not included).
• Professional growth and continuous training in an international setting.