Customer Support Specialist English Speaker (M/F/X)

Randstad Portugal; Lisboa; Sur place; EUR 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Performance bonuses

Health insurance

Structured training and career growth

Résumé du poste

Randstad Portugal is hiring English-speaking Customer Support Specialists to join our teams in Portugal. If you are fluent in English and excited by a dynamic role with growth, this is your chance to start a career with a global leader.

You will assist customers via phone, email, live chat and social media, resolve inquiries, and maintain accurate records in our CRM. The role offers meal allowance, bonuses, health insurance, and structured training in a welcoming multicultural environment.

Qualifications

• Native or C2-level fluent English (mandatory).
• High school diploma or equivalent required.
• Excellent verbal and written communication skills with strong active listening abilities.
• Positive, solution-oriented mindset and genuine passion for helping people.
• Basic computer literacy and quick adaptation to new software tools.

Responsabilités

• Provide exceptional support to English-speaking customers via phone, email, live chat, and social media.
• Timely resolve customer inquiries and troubleshoot issues; clarify product and service details.
• Build lasting relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the internal CRM database.

Connaissances

Fluent English

Excellent communication

Active listening

Positive mindset

Basic computer literacy

Formation

High school diploma

Description du poste

Are you fluent in English? Looking for a dynamic role with real opportunities for professional growth?

We have the perfect opportunity for you! We are currently recruiting English-speaking Customer Support Specialists to join our teams based in Portugal.

Ready for your next challenge?

Key Responsibilities:

• Provide exceptional support to English-speaking customers via phone, email, live chat, and social media.
• Timely resolve customer inquiries, troubleshoot issues, and clarify product and service details.
• Build lasting positive relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the internal CRM database.

Qualifications & Skills:

• Native or C2-level fluent English speaker (mandatory).
• High school diploma or equivalent.
• Exceptional verbal and written communication skills with strong active listening abilities.
• A positive, solution-oriented mindset with a genuine passion for helping people.
• Basic computer literacy and comfortable learning new software tools quickly.

What We Offer:

• Attractive base salary plus meal allowance.
• Regular performance bonuses to celebrate your achievements.
• Comprehensive health insurance package.
• Structured training, career progression plans, and a welcoming, multicultural team environment.