Customer Support Specialist Spanish Speaker (M/F/X)

Randstad Portugal; Lisboa; Sur place; EUR 17 000 - 26 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Performance bonuses

Health insurance

Career progression

Résumé du poste

Randstad Portugal is seeking a fluent Spanish-speaking Customer Support Specialist to join our Portugal-based teams. The role involves assisting Spanish-speaking customers across phone, email, live chat, and social media, with a focus on timely resolution and accurate CRM records.

The ideal candidate has native or near-native Spanish, solid English, excellent communication, and a proactive, helpful attitude.

Qualifications

• Native or C2 Spanish speaker with solid business English proficiency.
• High school diploma or equivalent.
• Strong verbal and written communication skills with active listening.
• Positive, solution-oriented mindset and willingness to learn new software tools.

Responsabilités

• Provide exceptional support to Spanish-speaking customers via phone, email, live chat, and social media.
• Timely resolve customer inquiries, troubleshoot issues, and clarify product and service details.
• Build lasting relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the internal CRM database.

Connaissances

Spanish language proficiency

English proficiency

Verbal and written communication

Active listening

Basic computer literacy

Formation

High school diploma

Outils

CRM software

Description du poste

Are you fluent in both Spanish and English? Looking for a dynamic role with real opportunities for professional growth?

We have the perfect opportunity for you! We are currently recruiting Spanish-speaking Customer Support Specialists to join our teams based in Portugal.

responsabilidades chave

Key Responsibilities:

• Provide exceptional support to Spanish-speaking customers via phone, email, live chat, and social media.
• Timely resolve customer inquiries, troubleshoot issues, and clarify product and service details.
• Build lasting positive relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the internal CRM database.

competências

Qualifications & Skills:

• Native or C2-level fluent Spanish speaker (mandatory), with solid business proficiency in English.
• High school diploma or equivalent.
• Exceptional verbal and written communication skills with strong active listening abilities.
• A positive, solution-oriented mindset with a genuine passion for helping people.
• Basic computer literacy and comfortable learning new software tools quickly.

principais benefícios

What We Offer:

• Attractive base salary plus meal allowance.
• Regular performance bonuses to celebrate your achievements.
• Comprehensive health insurance package.
• Structured training, career progression plans, and a welcoming, multicultural team environment.

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

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