Customer Support Specialist French Speaker (M/F/X)

Randstad Portugal; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Performance bonuses

Health insurance

Career progression

Resumo da oferta

Randstad Portugal is seeking a Spanish-speaking Customer Support Specialist to join our Lisbon team. You will assist Spanish-speaking customers via phone, email, live chat and social media, resolving inquiries and guiding product details.

The role requires fluent French (C2) and business English, plus strong communication and a customer-focused mindset. We offer a competitive base salary with meal allowance, performance bonuses, comprehensive health insurance, and structured training for career

Qualificações

• Native or C2-level fluent French (mandatory) with business English proficiency.
• High school diploma or equivalent.
• Strong verbal and written communication with active listening.
• Positive, solution-oriented mindset and willingness to learn new tools.

Responsabilidades

• Provide exceptional support to Spanish-speaking customers via phone, email, live chat, and social media.
• Timely resolve inquiries, troubleshoot issues, and clarify product details.
• Build lasting relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the internal CRM database.

Conhecimentos

French C2

English proficiency

Communication

Active listening

Formação académica

High school diploma

Ferramentas

CRM software

Descrição da oferta de emprego

Are you fluent in both French and English? Looking for a dynamic role with real opportunities for professional growth?

We have the perfect opportunity for you! We are currently recruiting Spanish-speaking Customer Support Specialists to join our teams based in Portugal.

Key Responsibilities:

• Provide exceptional support to Spanish-speaking customers via phone, email, live chat, and social media.
• Timely resolve customer inquiries, troubleshoot issues, and clarify product and service details.
• Build lasting positive relationships by delivering tailored, empathetic, and efficient assistance.
• Maintain accurate records of customer interactions and feedback in the internal CRM database.

Competências:

• Native or C2-level fluent French speaker (mandatory), with solid business proficiency in English.
• High school diploma or equivalent.
• Exceptional verbal and written communication skills with strong active listening abilities.
• A positive, solution-oriented mindset with a genuine passion for helping people.
• Basic computer literacy and comfortable learning new software tools quickly.

Principais Benefícios:

What We Offer:

• Attractive base salary plus meal allowance.
• Regular performance bonuses to celebrate your achievements.
• Comprehensive health insurance package.
• Structured training, career progression plans, and a welcoming, multicultural team environment.

Don't miss out on taking the next step in your career.

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.