Customer Support Specialist - Italian & English

Cross Border Talents; Matosinhos; On-site; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Shared accommodation

Job summary

Cross Border Talents in Porto, Portugal, is seeking an Italian & English Customer Support Specialist to deliver exceptional service on-site. You will handle inquiries via digital platforms, resolve issues, and identify opportunities to add value for customers.

The role offers a fixed monthly salary paid over 14 months, weekends off, and relocation support with shared accommodation for up to 12 months for candidates relocating from outside Portugal, plus ongoing training within an international

Qualifications

• Fluent in Italian and English.
• On-site in Porto, Portugal.
• Full-time schedule: Mon-Fri 08:00–19:00 with fixed weekends off.
• 1+ year in contact center or customer support preferred.

Responsibilities

• Deliver personalized customer service in Italian and English across multiple channels.
• Assist clients with inquiries, resolve issues, and handle complaints with strong conflict-resolution skills.
• Identify customer needs and opportunities to suggest complementary services.
• Maintain high quality, professionalism, and customer satisfaction standards.

Skills

Italian

English

Digital literacy

Sales orientation

Interpersonal communication

Problem-solving

Job description

About the Role

We are recruiting on behalf of a leading global customer experience provider for a Italian & English Customer Support Specialist based on-site in Porto, Portugal. In this role, you will deliver exceptional service to customers, handling inquiries via digital platforms while identifying opportunities to enhance their experience and suggest additional value-added services.

Key Responsibilities

• Deliver personalized customer service in Italian and English across multiple communication channels.
• Assist clients with inquiries, resolve issues, and handle complaints with strong conflict-resolution skills.
• Identify customer needs and business opportunities to suggest complementary services.
• Maintain high quality, professionalism, and customer satisfaction standards.

Requirements

• Language Proficiency: Fluent in both Italianand English.
• Work Model & Location: Readiness to work On-site in Porto, Portugal.
• Schedule: Standard full-time hours, Monday to Friday (between 08:00 and 19:00) with Fixed Weekends Off.
• Experience: 1+ years of contact center or customer support experience is preferred.
• Skills: Strong digital literacy, sales orientation, excellent interpersonal communication, and problem-solving abilities.

What We Offer

• Fixed monthly salary paid over 14 months.
• Work-Life Balance: Fixed weekends off (Saturday & Sunday).
• Relocation Support: Shared accommodation provided for up to 12 months for candidates relocating from outside Portugal (flight tickets not included).
• Professional growth and continuous training in an international setting.