Customer Support Specialist - Italian & English

Cross Border Talents; Porto; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Shared accommodation up to 12 months

Fixed 14-month salary

International training and growth

Job summary

Cross Border Talents is recruiting an Italian & English Customer Support Specialist to work on-site in Porto, Portugal. You will provide personalized service across multiple channels, resolving inquiries and identifying opportunities to enhance the customer experience.

The role requires fluent Italian and English, 1+ year in a contact center or customer support setting, and a schedule of Monday to Friday 08:00–19:00 with weekends off.

Qualifications

• Fluent in both Italian and English.
• On-site in Porto, Portugal.
• Standard full-time hours, Monday to Friday (08:00–19:00) with Fixed Weekends Off.
• 1+ years of contact center or customer support experience.
• Strong digital literacy, sales orientation, interpersonal communication, and problem-solving abilities.

Responsibilities

• Deliver personalized customer service in Italian and English across multiple communication channels.
• Assist clients with inquiries, resolve issues, and handle complaints with strong conflict-resolution skills.
• Identify customer needs and business opportunities to suggest complementary services.
• Maintain high quality, professionalism, and customer satisfaction standards.

Skills

Fluent in Italian and English

Digital literacy

Sales orientation

Interpersonal communication

Problem-solving

Job description

About the Role

We are recruiting on behalf of a leading global customer experience provider for a Italian & English Customer Support Specialist based on-site in Porto, Portugal. In this role, you will deliver exceptional service to customers, handling inquiries via digital platforms while identifying opportunities to enhance their experience and suggest additional value-added services.

Key Responsibilities

• Deliver personalized customer service in Italian and English across multiple communication channels.
• Assist clients with inquiries, resolve issues, and handle complaints with strong conflict-resolution skills.
• Identify customer needs and business opportunities to suggest complementary services.
• Maintain high quality, professionalism, and customer satisfaction standards.

Requirements

• Language Proficiency: Fluent in both Italianand English.
• Work Model & Location: Readiness to work On-site in Porto, Portugal.
• Schedule: Standard full-time hours, Monday to Friday (between 08:00 and 19:00) with Fixed Weekends Off.
• Experience: 1+ years of contact center or customer support experience is preferred.
• Skills: Strong digital literacy, sales orientation, excellent interpersonal communication, and problem-solving abilities.

What We Offer

• Fixed monthly salary paid over 14 months.
• Work-Life Balance: Fixed weekends off (Saturday & Sunday).
• Relocation Support: Shared accommodation provided for up to 12 months for candidates relocating from outside Portugal (flight tickets not included).
• Professional growth and continuous training in an international setting.