Italian & English-speaking Customer Service Representative

Cross Border Talents; Vila Franca de Xira; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Performance bonus

Multicultural environment

Job summary

Cross Border Talents in Lisbon is seeking a customer-oriented professional fluent in Italian and English to join a dynamic on-site customer support team. You will serve as the primary contact for customers, assisting them with inquiries, providing accurate information, and ensuring an exceptional service experience.

You will work Monday to Friday with rotational shifts, based on fixed on-site hours in Lisbon, and you will have the opportunity to earn a performance bonus within a vibrant,

Qualifications

• Native or fluent in Italian with strong English (B2+).
• Excellent communication and interpersonal skills.
• Strong problem-solving and a customer-first mindset.
• On-site work in Lisbon, Portugal.
• Rotational shifts Monday to Friday.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in Italian and English.
• Provide clear, effective solutions and guide customers through products/services.
• Maintain high standards of customer satisfaction and service quality.
• Collaborate with team members to resolve customer issues.

Skills

Italian

English (B2+)

Communication

Problem-solving

Customer focus

Job description

About the Role:

We are looking for a customer-oriented professional fluent in both Italian and English to join a dynamic customer support team in Lisbon, Portugal. In this role, you will serve as the primary point of contact for customers, assisting them with inquiries, providing accurate information, and ensuring an exceptional service experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in Italian and English in a timely and professional manner.
• Provide clear, effective solutions and guide customers through products/services.
• Maintain high standards of customer satisfaction and quality service.
• Collaborate with team members to resolve customer issues effectively.

Requirements:

• Languages: Native or fluent in Italian, with strong proficiency in English (B2 or higher).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work on-site in Lisbon, Portugal.
• Flexibility to work rotational shifts from Monday to Friday.

What We Offer:

• Full-time on-site position in Lisbon, Portugal.
• Fixed working days from Monday to Friday with weekends off.
• Performance bonus opportunities.
• A vibrant, multicultural working environment.