Italian & English-speaking Customer Service Representative

Cross Border Talents; Almada; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Weekends off

Multicultural environment

Job summary

Cross Border Talents is seeking a customer-oriented professional fluent in Italian and English to join its Lisbon-based customer support team. You will act as the primary contact for customers, addressing inquiries, delivering accurate information, and ensuring an exceptional service experience.

The role requires native or fluent Italian with strong English (B2+), on-site work in Lisbon, and rotational shifts from Monday to Friday.

Qualifications

• Native or fluent in Italian with strong English (B2)
• On-site in Lisbon, Portugal
• Rotational shifts Mon-Fri

Responsibilities

• Answer inquiries via phone, email, or chat in Italian and English.
• Provide clear solutions and guide customers through products/services.
• Maintain high customer satisfaction and service quality.
• Collaborate with team to resolve issues effectively.

Skills

Customer service mindset

Communication skills

Problem solving

Job description

About the Role:

We are looking for a customer-oriented professional fluent in both Italian and English to join a dynamic customer support team in Lisbon, Portugal. In this role, you will serve as the primary point of contact for customers, assisting them with inquiries, providing accurate information, and ensuring an exceptional service experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in Italian and English in a timely and professional manner.
• Provide clear, effective solutions and guide customers through products/services.
• Maintain high standards of customer satisfaction and quality service.
• Collaborate with team members to resolve customer issues effectively.

Requirements:

• Languages: Native or fluent in Italian, with strong proficiency in English (B2 or higher).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work on-site in Lisbon, Portugal.
• Flexibility to work rotational shifts from Monday to Friday.

What We Offer:

• Full-time on-site position in Lisbon, Portugal.
• Fixed working days from Monday to Friday with weekends off.
• Performance bonus opportunities.
• A vibrant, multicultural working environment.