Italian & English-speaking Customer Service Representative

Cross Border Talents; Castelo; On-site; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Full-time on-site

Mon-Fri shifts

Performance bonus

Multicultural environment

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a customer-oriented professional fluent in Italian and English to join its on-site support team. You will handle inquiries and guide customers through products and services.

The role offers full-time, Mon-Fri shifts, a vibrant multicultural environment, and a performance bonus. Native or fluent Italian with English (B2+) required and strong communication skills.

Qualifications

• Native or fluent in Italian
• Fluent in English (B2 or higher)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-first mindset
• Ability to work on-site in Lisbon, Portugal
• Flexibility to work rotational shifts from Monday to Friday

Responsibilities

• Respond to customer inquiries via phone, email, or chat in Italian and English in a timely and professional manner
• Provide clear, effective solutions and guide customers through products/services
• Maintain high standards of customer satisfaction and quality service
• Collaborate with team members to resolve customer issues effectively

Skills

Italian

English

Job description

About the Role:

We are looking for a customer-oriented professional fluent in both Italian and English to join a dynamic customer support team in Lisbon, Portugal. In this role, you will serve as the primary point of contact for customers, assisting them with inquiries, providing accurate information, and ensuring an exceptional service experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in Italian and English in a timely and professional manner.
• Provide clear, effective solutions and guide customers through products/services.
• Maintain high standards of customer satisfaction and quality service.
• Collaborate with team members to resolve customer issues effectively.

Requirements:

• Languages: Native or fluent in Italian, with strong proficiency in English (B2 or higher).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work on-site in Lisbon, Portugal.
• Flexibility to work rotational shifts from Monday to Friday.

What We Offer:

• Full-time on-site position in Lisbon, Portugal.
• Fixed working days from Monday to Friday with weekends off.
• Performance bonus opportunities.
• A vibrant, multicultural working environment.